For over 30 years, one of PIP's most cherished corporate values has been to deliver a "WOW experience" to our customers and valued distributor-partners. Crucial to this charge is understanding and anticipating the needs of our customers, and continuing to exceed expectations with a level of service that is second to none.
Our Customer Service department is now divided into Two Centers of Excellence – Order Management and Customer Service Branching our representatives into specialized roles has resulted in direct access to knowledgeable and skilled personnel to provide primary and backup service, exceptional response time to phone/email inquiries as well as guaranteeing seamless order processing and fulfillment – all to exceed our customers' expectations.
Watch the video to learn more about our teams and how we are working to best serve you.
Our team of highly experienced Customer Relationship Specialists is dedicated to servicing our valued customers. This includes:
Phone:
(855) 284-6800
Fax:
(518) 861-0144
Email:
customerservice@pipusa.com
Order Management is made up of several teams, which are completely dedicated to Order Processing. Specifically, this includes:
Place all orders to:
orders@pipusa.com
Logo orders and inquiries:
logoexpress@pipusa.com
Distributor orders are entered continually through the day and shipments are made against those orders. Invoices are faxed or emailed overnight reflecting the items ordered, quantity shipped and billing price. Freight carrier and tracking information is included on the invoice. We believe that providing our customers with timely and accurate information empowers you to manage your business more effectively.
PIP ships from our distribution centers in Olive Branch, MS, Guilderland Center, NY, and Rancho Cucamonga, CA. They are positioned to support 95% of our customers within 48 hours of an order. All of our DC’s utilize state-of-the-art logistics systems, running from a common ERP system and are sized as follows:
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